Day & Night Heating & Cooling

The reviews for Day & Night Heating & Cooling reveal a mix of satisfaction and criticism. The recurring positive theme is the exceptional service provided by Mark, particularly in urgent situations. Customers appreciated his quick response time, especially during emergencies, and highlighted his knowledge and friendly attitude. Reviewers noted instances where he went above and beyond, such as work... Read more

The reviews for Day & Night Heating & Cooling reveal a mix of satisfaction and criticism. The recurring positive theme is the exceptional service provided by Mark, particularly in urgent situations. Customers appreciated his quick response time, especially during emergencies, and highlighted his knowledge and friendly attitude. Reviewers noted instances where he went above and beyond, such as working late into the night and maintaining clear communication throughout the process. However, the criticism primarily focuses on the pricing structure. One customer specifically pointed out the high cost associated with their service, indicating frustration with the flat-rate pricing model that led to a significant charge despite brief service duration. This sentiment of high pricing was not universally echoed across all reviews, but it does raise a concern that could affect customer perceptions and future business. Overall, while customer satisfaction centers around the quality of service and responsiveness, marking Day & Night Heating & Cooling as a dependable option, the conversation surrounding pricing suggests an opportunity for the company to evaluate its pricing strategy to better align with customer expectations and improve overall sentiments. Read less