American Sewer Cleaners

Positive aspects noted prominently in the reviews include the speed of service, with several customers stating that technicians arrived on the same day or within an hour of their calls. Reviewers frequently expressed gratitude for the professionalism and efficiency of technicians such as Tim, Ryan, and Jessie, who performed their tasks thoroughly while respecting customer property. The affordabili... Read more

Positive aspects noted prominently in the reviews include the speed of service, with several customers stating that technicians arrived on the same day or within an hour of their calls. Reviewers frequently expressed gratitude for the professionalism and efficiency of technicians such as Tim, Ryan, and Jessie, who performed their tasks thoroughly while respecting customer property. The affordability of their services also received commendation, with many noting that the charges were agreeable and with no surprise fees. The emphasis on technicians' honesty was a recurring theme, as customers appreciated that some technicians opted not to perform additional work when it wasn't necessary, contributing to a perception of trustworthiness in their operations. On the downside, several reviews pointed to inadequate post-service cleanup, with technicians leaving residual messes behind after their work. This detracted from positive experiences and raised concerns about the overall professionalism of certain team members. Additionally, there were issues reported related to customer service at the office, including rudeness and lack of follow-up. A few customers specifically mentioned being unhappy with how their complaints were handled or a feeling of being overcharged without clear communication. Moreover, some reviews indicated dissatisfaction with previous warranties and follow-up service, particularly concerning repairs that did not hold up over time. Instances of poor communication between customers and service staff were also highlighted, with reports of technicians failing to inform homeowners about findings or issues adequately. In conclusion, while American Sewer Cleaners enjoys a solid reputation among a substantial number of customers because of their quick, effective, and affordable service, they must address concerns about customer service and thoroughness in cleaning up after the job to elevate their overall performance and client satisfaction. Read less