Great Oaks Plumbing

The reviews indicate a significant polarity in customer sentiment toward Great Oaks Plumbing over the past month. On one hand, certain customers report highly positive experiences, particularly with the installation of appliances like water heaters, toilets, and dishwashers. These reviewers highlight aspects such as professionalism, a lack of upselling, and good cleanup after the job. One specific... Read more

The reviews indicate a significant polarity in customer sentiment toward Great Oaks Plumbing over the past month. On one hand, certain customers report highly positive experiences, particularly with the installation of appliances like water heaters, toilets, and dishwashers. These reviewers highlight aspects such as professionalism, a lack of upselling, and good cleanup after the job. One specific positive note was given to an employee named Steve Bigham, who received accolades for his exceptional service, going above and beyond expectations. Conversely, numerous reviews detail disturbing issues. Several customers criticized the company's customer service, especially the rudeness of the receptionists and the lack of timely communication regarding appointments and installations. Instances were noted where customers received little to no follow-up on their scheduled services, leading them to cancel orders or seek alternatives. One review explicitly noted having faced difficulties with crossing wires after a hood installation, which risked the integrity of their electrical system, further aggravating their dissatisfaction. Overall, key findings indicate that while Great Oaks Plumbing has strengths in their installation services and some individual employees, systemic issues in customer service and scheduling lead to a substantial number of dissatisfied clients. Improved training for front-line staff and better coordination regarding appointment scheduling could mitigate these negative experiences and enhance overall customer satisfaction. Read less