Carters Plumbing Waterford

Pricing Practices: A common theme in the reviews is dissatisfaction with pricing. Many customers felt that Carter's Plumbing engaged in price gouging, citing significantly inflated costs for routine plumbing services. Numerous reviewers mentioned receiving quotes that were double or even triple the cost when compared to other companies. There are several mentions of paying service call fees withou... Read more

Pricing Practices: A common theme in the reviews is dissatisfaction with pricing. Many customers felt that Carter's Plumbing engaged in price gouging, citing significantly inflated costs for routine plumbing services. Numerous reviewers mentioned receiving quotes that were double or even triple the cost when compared to other companies. There are several mentions of paying service call fees without any work being completed or with only trivial services being performed, leading to a sense of being scammed.Service Quality and Workmanship: Reviews frequently highlighted shoddy workmanship as a major concern. Many customers reported that repairs failed soon after the initial service, indicating a lack of thoroughness or skill among the technicians. Specific instances of poorly performed work included incomplete installations, misdiagnosed plumbing issues, and tasks that were not executed properly, resulting in further damage or unsatisfactory solutions.Customer Service Issues: The customer service experience for many has been described as disrespectful and unprofessional. Customers noted rude interactions with staff, particularly when raising concerns about services rendered or costs. There were also reports of slow responses to follow-up calls, further exacerbating frustrations.Lack of Accountability: Many reviews expressed disappointment in the company's unwillingness to address complaints or make amends after the service failures. Several customers reported being brushed off or minimized when they sought redress, reinforcing a sense of distrust towards the company.Positive Experiences: Although negative reviews dominate, there were rare mentions of positive interactions. A couple of customers expressed satisfaction with specific technicians who were professional and effective in completing their jobs. However, these positive sentiments were starkly outnumbered by complaints. In conclusion, Carter's Plumbing's reputation is marred by issues related to inflated pricing, poor workmanship, inadequate customer service, and a lack of accountability. This has led customers to recommend avoiding the company in favor of competitors known for better service and transparency. Read less