Vaughn

The reviews indicate several common themes that reflect the overall sentiment towards Vaughn's Plumbing:Missed Appointments and Poor Communication: A significant number of reviewers reported that technicians did not show up for scheduled appointments or failed to communicate effectively regarding delays. Customers expressed disappointment and frustration over the lack of follow-through and respons... Read more

The reviews indicate several common themes that reflect the overall sentiment towards Vaughn's Plumbing:Missed Appointments and Poor Communication: A significant number of reviewers reported that technicians did not show up for scheduled appointments or failed to communicate effectively regarding delays. Customers expressed disappointment and frustration over the lack of follow-through and responsiveness from the owner and staff.Unprofessional Conduct: Several customers described encounters with unprofessional behavior, pointing out that jobs were either poorly executed or left incomplete. The reviews mention instances of staff being unlicensed, leading customers to question the company's qualifications and adherence to industry standards.Poor Quality of Repairs: A recurring concern among reviewers was the inferior quality of work performed. Many customers noted that initial repairs led to more significant issues, resulting in costly secondary repairs. The inability to properly diagnose problems or fix them correctly not only aggravated the plumbing issues but also caused additional damage to customers' homes.Financial Impact and Lack of Resolution: The emotional and financial toll on affected customers is a significant theme. Several reviewers expressed dissatisfaction with the financial burden imposed by the need for follow-up repairs, which drastically exceeded the initial costs. Moreover, customers repeatedly mentioned their struggles to obtain refunds or satisfactory resolutions, leading to feelings of being exploited, particularly among vulnerable populations such as seniors.Erosion of Trust: Once satisfied customers conveyed feelings of betrayal after experiencing shoddy service during subsequent calls. This erosion of trust significantly influenced their willingness to recommend or use the company again, with many stating unequivocally that they would caution others against working with Vaughn Read less