Thornton & Grooms

Thornton & Grooms demonstrates a stark divide between technician quality and business operations. While individual technicians consistently receive praise for professionalism, knowledge, and courteous behavior (72/100), the company is severely hampered by aggressive pricing practices (38/100) and significant project completion failures (58/100). Customers repeatedly report being quoted inflated pr... Read more

Thornton & Grooms demonstrates a stark divide between technician quality and business operations. While individual technicians consistently receive praise for professionalism, knowledge, and courteous behavior (72/100), the company is severely hampered by aggressive pricing practices (38/100) and significant project completion failures (58/100). Customers repeatedly report being quoted inflated prices, experiencing missed appointments, incomplete work, and poor follow-through. The company's experience level is solid (75/100), but this strength is overwhelmed by operational and pricing deficiencies that undermine customer trust. Read less