Thornton & Grooms

Across the reviews for Thornton & Grooms, several recurring themes emerge that paint a broader picture of customer sentiment:Service Quality and Reliability: Many customers reported issues with the reliability of appointments. Instances of missed appointments, last-minute cancellations, and long delays are prevalent. Several reviews mention that despite being scheduled in advance, technicians fail... Read more

Across the reviews for Thornton & Grooms, several recurring themes emerge that paint a broader picture of customer sentiment:Service Quality and Reliability: Many customers reported issues with the reliability of appointments. Instances of missed appointments, last-minute cancellations, and long delays are prevalent. Several reviews mention that despite being scheduled in advance, technicians failed to arrive, leading to frustration and wasted time for the customers.Pricing and Value: A significant number of reviewers expressed shock at the high costs associated with services, often describing prices as exorbitant and lacking transparency. Multiple accounts reference being charged much more than expected for simple tasks or being surprised by steep quotes for repairs that seemed unwarranted. Comments about being pressured into service contracts or additional repairs also surfaced, contributing to a sense of distrust regarding pricing practices.Communication Breakdowns: Many customers reported poor communication from the company, emphasizing difficulties in reaching customer service representatives, lack of follow-up on feedback and complaints, and ambiguity in scheduling practices. Additionally, customers noted that the staff's approach often came across as inconsiderate or dismissive, leading to increased resentment.Mixed Experience with Technicians: While some customers praised the professionalism and capability of certain technicians, this was not universally accepted. Others recounted experiences that highlighted damaging work, improper installations, or lack of thoroughness in addressing issues. This discrepancy suggests that while some technicians may deliver high-quality service, the overall inconsistency leads to significantly varied customer experiences.Customer Service and Accountability: Negative reviews frequently cited unsatisfactory customer service, especially when addressing concerns following a service call. Customers expressed disappointment over the perceived lack of accountability when issues arose, particularly when technicians left work incomplete or incorrect.Perception of Deceptive Practices: Several reviews hint at practices that feel manipulative. This includes the use of scare tactics to push customers into costly fixes or unwarranted service contracts. Some reviewers highlighted experiences that made them feel trapped into decisions due to the aggressive sales tactics used during service calls. In summary, Thornton & Grooms faces a significant challenge with their service delivery and communication, undermining their reputation. Where they do have satisfied customers, they are often countered by distressing accounts that warn others against utilizing their services, suggesting that potential clients should thoroughly investigate alternative providers before engaging with this company. Read less