Rooter MD Plumbing & Heating

Rooter MD presents a deeply polarized review profile. A substantial portion of positive reviews praise punctuality, friendliness, responsiveness, and technical competence — with many customers citing specific technicians by name and describing thorough, professional service. However, a significant and recurring cluster of negative reviews — spanning from 2011 through 2025 — describes serious... Read more

Rooter MD presents a deeply polarized review profile. A substantial portion of positive reviews praise punctuality, friendliness, responsiveness, and technical competence — with many customers citing specific technicians by name and describing thorough, professional service. However, a significant and recurring cluster of negative reviews — spanning from 2011 through 2025 — describes serious concerns including price gouging, misleading quotes, failure to complete work, refusal to honor service guarantees, and in some cases unprofessional or dismissive behavior from management. Pricing is the weakest dimension, with numerous reviewers independently reporting charges two to three times higher than competitors for identical work, and several describing bait-and-switch or upselling tactics. Project completion is also dragged down by multiple accounts of jobs left unfinished, return visits that failed to resolve the original issue, and disputes over warranty work. The experience dimension scores moderately, as many reviewers acknowledge technical skill but question whether that skill is deployed honestly. Read less