Putman & Sons’s Plumbing

Putman and Sons earns strong marks for professionalism and experience across a large volume of reviews, with many customers praising named technicians like Tony, John, Jay, and Dwayne for being courteous, knowledgeable, punctual, and communicative. However, pricing is a consistent pain point — multiple reviewers across different years explicitly called out high service fees, opaque billing, sign... Read more

Putman and Sons earns strong marks for professionalism and experience across a large volume of reviews, with many customers praising named technicians like Tony, John, Jay, and Dwayne for being courteous, knowledgeable, punctual, and communicative. However, pricing is a consistent pain point — multiple reviewers across different years explicitly called out high service fees, opaque billing, significant parts markups, and charges for trips that yielded no work. Project completion is the most mixed dimension: the majority of jobs were completed well, but there are credible, detailed negative reviews describing abandoned work, failure to follow up with estimates, a job left in disarray, and a recurring problem that was not resolved on the first visit. The recency of reviews skews positive (2025 reviews are overwhelmingly 5-star), but the negative reviews — while older — are detailed and specific enough to meaningfully drag down completion and pricing scores. Read less