Paul C Scott & Sons Plumbing

Paul C. Scott & Sons Plumbing presents a deeply polarized review profile spanning over a decade. A consistent minority of positive reviews praise specific technicians (Earl, Josh, Ian, Brian, Niall) for punctuality, friendliness, and solid workmanship, particularly on water heater and sump pump replacements. However, the dominant pattern across the review history is one of serious concern: pricing... Read more

Paul C. Scott & Sons Plumbing presents a deeply polarized review profile spanning over a decade. A consistent minority of positive reviews praise specific technicians (Earl, Josh, Ian, Brian, Niall) for punctuality, friendliness, and solid workmanship, particularly on water heater and sump pump replacements. However, the dominant pattern across the review history is one of serious concern: pricing is repeatedly described as non-transparent, with hidden charges, bait-and-switch billing, and invoices far exceeding quoted amounts — a pattern mentioned in well over half of all substantive reviews. Project completion is a significant weakness, with multiple reviewers reporting jobs left unfinished, problems recurring within days, and the company refusing to return without additional charges. Professionalism scores are dragged down sharply by recurring reports of rude technicians and office staff, plumbers abandoning appointments mid-job, and management threatening liens or legal action rather than resolving disputes. Experience scores reflect a split between genuinely skilled technicians praised by name and others described as incompetent or dishonest, including a case where a drain was snaked but found uncleared by camera inspection the very next day. Read less