Oak Electric

The reviews for Oak Electric reflect a significant division in customer experiences and sentiments. Many users highlighted the competence and professionalism of the installation crews. Positive comments often praised the installers for their punctuality, cleanliness, and courtesy, indicating that the hands-on work performed was generally well-received. A notable portion of reviewers specifically m... Read more

The reviews for Oak Electric reflect a significant division in customer experiences and sentiments. Many users highlighted the competence and professionalism of the installation crews. Positive comments often praised the installers for their punctuality, cleanliness, and courtesy, indicating that the hands-on work performed was generally well-received. A notable portion of reviewers specifically mentioned satisfactory experiences during the installation of generators, asserting that the technicians answered questions thoroughly and worked efficiently. However, this positive sentiment is overshadowed by a substantial number of negative experiences. A recurring theme is the company's inadequate customer service. Many customers reported difficulties in reaching the company, often citing unreturned calls and emails. Several reviewers expressed frustration over delays in scheduling appointments and the lack of follow-up, leading to canceled projects and customers feeling neglected. Moreover, a significant number of reviews indicated frustration regarding billing practices. Customers reported unclear or misleading information about costs, particularly regarding maintenance fees connected to warranties. Some described feeling overcharged for services, while others expressed disbelief toward the service charges for failed repairs and poor diagnoses from technicians. This has contributed to an overall perception that Oak Electric's management falls short, especially once the customer has made a financial commitment. Another area of concern stems from experiences with the sales team, where customers frequently reported issues with responsiveness and professionalism. This inconsistency in quality across different departments of the company creates an unreliable customer experience, as while some customers enjoy great service from their installers, others encounter disorganized and uncommunicative staff. In conclusion, while Oak Electric has undoubtedly delivered satisfactory service to many customers, the significant number of complaints regarding communication, reliability, and management is alarming. This dichotomy in experiences suggests that potential customers must carefully consider reviews and perhaps seek out alternative options to ensure they receive the level of service they expect. Read less