Nelson Brothers

Nelson Brothers has a strong base of loyal, long-term customers who consistently praise individual technicians by name for being friendly, punctual, knowledgeable, and thorough. However, a meaningful minority of negative reviews — spanning multiple years — reveal recurring issues with pricing transparency, unexpected charges, no-shows or missed appointments, and poor follow-through on callback... Read more

Nelson Brothers has a strong base of loyal, long-term customers who consistently praise individual technicians by name for being friendly, punctual, knowledgeable, and thorough. However, a meaningful minority of negative reviews — spanning multiple years — reveal recurring issues with pricing transparency, unexpected charges, no-shows or missed appointments, and poor follow-through on callbacks and dispute resolution. Pricing is the weakest dimension: multiple reviewers cite charges significantly higher than competitors, hidden fees, and billing disputes that went unresolved for months. Project completion is also dragged down by documented cases of abandoned follow-up, unresolved warranty disputes, and at least one case of a technician leaving a job site in poor condition. The experience dimension scores moderately well overall, as most completed jobs are praised for quality workmanship, but a handful of reviews describe diagnostic errors or incorrect work that had to be redone. Read less