Mr. Rooter Plumbing of Windsor

The primary concern expressed in the review is about the pricing structure, which is perceived as unfair and unethical. The reviewer emphasizes their frustration regarding being charged a full rate for only 30 minutes of service, pointing out that the pricing should be prorated based on actual time worked rather than set per job. This highlights a significant disconnect between customer expectatio... Read more

The primary concern expressed in the review is about the pricing structure, which is perceived as unfair and unethical. The reviewer emphasizes their frustration regarding being charged a full rate for only 30 minutes of service, pointing out that the pricing should be prorated based on actual time worked rather than set per job. This highlights a significant disconnect between customer expectations and the company's billing practices. Additionally, the review raises serious concerns about the company's customer service. The stated lack of follow-up from a supervisor after the initial complaint adds to the negative experience, suggesting that the company does not prioritize customer concerns or feedback effectively. The reviewer Read less