Moore Brothers Plumbing, Heating, & Cooling

The overwhelming majority of reviews describe severe failures across nearly every dimension. Professionalism is critically low, with repeated no-shows, failure to return calls, rude staff, workers arriving in unprofessional attire, and one alarming incident involving a hotel's master keys being taken without notice. Project completion is equally poor, with multiple accounts of abandoned work, unre... Read more

The overwhelming majority of reviews describe severe failures across nearly every dimension. Professionalism is critically low, with repeated no-shows, failure to return calls, rude staff, workers arriving in unprofessional attire, and one alarming incident involving a hotel's master keys being taken without notice. Project completion is equally poor, with multiple accounts of abandoned work, unresolved callbacks, faulty installations never corrected, and a contractor who recharged an AC system annually for years without ever fixing the underlying leak. Experience scores marginally above zero only because two older positive reviews describe satisfactory completed work, but these are heavily outweighed by documented technical failures including a leaking whirlpool tub installation and a defective AC install. Pricing receives a limited-confidence moderate score solely because one reviewer praised affordability, though another noted permits were paid for but never pulled. The two positive reviews are both from 2016 and do not reflect recent performance. Read less