Moore Brothers Plumbing, Heating, & Cooling

The reviews collected showcase a mix of sentiments, primarily leaning towards negative experiences with Moore Brothers Plumbing, Heating, & Cooling. Common themes emerge, including:Communication Issues: A recurring complaint among multiple reviewers is the company's failure to return calls or follow up after scheduling appointments. Customers often noted that promises of callbacks were not honored... Read more

The reviews collected showcase a mix of sentiments, primarily leaning towards negative experiences with Moore Brothers Plumbing, Heating, & Cooling. Common themes emerge, including:Communication Issues: A recurring complaint among multiple reviewers is the company's failure to return calls or follow up after scheduling appointments. Customers often noted that promises of callbacks were not honored, leaving them feeling ignored and frustrated.Reliability and Accountability: Numerous customers reported that technicians did not show up for scheduled appointments without prior notice. Instances of workers leaving behind important items, like hotel master keys, without a clear line of communication exacerbated the distrust towards the company's operational practices.Quality of Service: While a few reviews praised individual technicians for their friendliness and competency, many others highlighted issues with the quality of service provided. Complaints about equipment installation leading to leaks, malfunctioning AC units, and failed repairs point to a lack of thoroughness and care.Professionalism: Some customers expressed discontent regarding the appearance and professionalism of the technicians sent to their homes, raising concerns over the company's standards in hiring and training staff.Customer Service: The receptionists and office staff received criticism for their rude or unhelpful responses when customers inquired about ongoing issues. This aspect further contributed to an overall impression of poor customer service.Lack of Documentation: A notable review raised a concern about the absence of proper invoicing. Customers expect transparency and documented agreements, and the lack thereof raises suspicions about the company's legitimacy and business practices. Overall, while there are a few positive comments about the service, the majority of feedback reflects a troubling pattern of dissatisfaction with key operational aspects. The company has significant room for improvement in its communication, reliability, professionalism, and customer service practices to mitigate these negative sentiments. Read less