Levine & Sons Plumbing Heating & Cooling

Price Concerns: A prevalent theme is dissatisfaction regarding pricing. Several reviewers expressed that the costs for services were exorbitant compared to competitors. Customers frequently mentioned being quoted high prices for simple jobs or feeling pressured into agreeing to costly repairs. Many called the added service fees unreasonable, especially the upfront $89 consultation fee which some c... Read more

Price Concerns: A prevalent theme is dissatisfaction regarding pricing. Several reviewers expressed that the costs for services were exorbitant compared to competitors. Customers frequently mentioned being quoted high prices for simple jobs or feeling pressured into agreeing to costly repairs. Many called the added service fees unreasonable, especially the upfront $89 consultation fee which some considered an unfair barrier to getting cost estimates.Upselling Practices: Many reviewers noted feeling pressured into purchasing additional services or parts that they felt were unnecessary. Instances were documented of technicians suggesting substantial renovations and repairs with costs that escalated dramatically during consultations, leading to claims of manipulation and exploitation.Inconsistent Service Quality: While some technicians received high praise for their professionalism and thoroughness, others were reported as rude or dismissive. Experiences varied significantly depending on the technician, leading to an inconsistent perception of the company's overall service quality. For example, Bruce and Eric received commendations for their expertise, whereas multiple reports mentioned a lack of professionalism and irritating attitudes from other staff, specifically indicating a need for better training and oversight.Customer Service Issues: Poor follow-up and communication contributed to negative experiences. Customers frequently mentioned that calls or emails went unanswered after initial consultations, leading to feelings of neglect and frustration. Reviewers also pointed out that when issues arose after service was rendered, the company's responsive support was often lacking.Positive Experiences: Amid the negative feedback, there are noteworthy mentions of prompt service, successful repairs, and transparency about work needed that some individuals encountered. These customers typically report being satisfied with the outcomes, praising specific technicians and expressing intent to return for future services based on their experiences.Negative Reputations and Recommendations: The contrast in sentiments has led to a general call for potential customers to seek other options. The reviews contain numerous warnings to avoid the company because of high costs, unprofessional behavior, and an unwarranted emphasis on upselling. In conclusion, while Levine & Sons Plumbing Heating & Cooling has some strengths, particularly in specific services rendered by certain technicians, the overall impression is marred by significant criticisms around pricing structure and customer relations. This suggests a crucial need for the company to improve transparency, maintain consistent technician quality, and enhance customer service efforts to rebuild trust among potential and existing clients. Read less