Kauer & Son

The reviews indicate that Kauer & Son excels in customer service, evidenced by frequent praises about their responsiveness and the friendly demeanor of both the office staff and the technicians. Customers appreciate that their calls are answered promptly and that they reflect compassion during stressful situations, which helps to ease anxiety related to plumbing issues. Quality of workmanship is ... Read more

The reviews indicate that Kauer & Son excels in customer service, evidenced by frequent praises about their responsiveness and the friendly demeanor of both the office staff and the technicians. Customers appreciate that their calls are answered promptly and that they reflect compassion during stressful situations, which helps to ease anxiety related to plumbing issues. Quality of workmanship is a recurring theme, with many reviews mentioning that the plumbing jobs were completed efficiently and to a high standard. Customers have expressed satisfaction with both minor and major repairs, from replacing fixtures to more complex projects like sump pump installations and septic system updates. Many reviews highlight the attention to detail displayed by the technicians, including thorough clean-up after work is done. Affordability and honesty also feature prominently in the feedback, with several customers noting that Kauer & Son's pricing is reasonable and transparent. There are mentions of technicians focusing on necessary repairs rather than upselling additional services, which builds trust with customers who appreciate that their needs are prioritized. The company is described as family-owned, which adds to its appeal among customers looking to support local businesses. Reviewers repeatedly express intentions to return for future plumbing needs, showcasing a strong sense of loyalty. Many customers verbalize not only satisfaction but a desire to recommend Kauer & Son to friends and family as their preferred plumbing service provider. Overall, Kauer & Son has cultivated a reputation for being a dependable and customer-focused plumbing company that delivers high-quality work while maintaining strong relationships with its clientele. Read less