East Plumbing

The reviews for East Plumbing reflect a blend of positive and negative experiences from customers over the past month. Many reviewers praised Andre for his professionalism, prompt response times, and the quality of the repairs performed, particularly in emergency situations. Phrases such as "super responsive," "excellent service," and "professionalism and attention to detail" appear frequently, in... Read more

The reviews for East Plumbing reflect a blend of positive and negative experiences from customers over the past month. Many reviewers praised Andre for his professionalism, prompt response times, and the quality of the repairs performed, particularly in emergency situations. Phrases such as "super responsive," "excellent service," and "professionalism and attention to detail" appear frequently, indicating a high level of satisfaction with the work quality and the plumber's demeanor. However, a notable number of reviews point to recurring issues with pricing transparency and communication. Customers expressed frustration over undisclosed fees, such as the $65 inspection fee that was not mentioned upfront, and instances where the final bill significantly exceeded initial estimates. Negative sentiments stem from the expectation that service providers should be open about potential costs from the outset to foster trust and satisfaction. Communication issues also emerged as a concerning theme, with several reviews mentioning missed appointments, failure to follow up after service completion, and lack of transparency during the job process. This has resulted in dissatisfaction among customers who felt their time was wasted or that their concerns were not taken seriously. Instances of getting hung up during calls and receiving poor follow-up after reported issues were prominent. The overall sentiment is mixed, as customers express deeper appreciation for the quality of work done when expectations align with service delivery. However, dissatisfaction stemming from lack of upfront communication and issues in service follow-up represents a critical area for improvement. Effective communication, transparency regarding pricing, and follow-through on service promises may help East Plumbing enhance its reputation and ensure more consistently positive customer experiences in the future. Read less