Detroit Plumbing and Drain Services

The primary sentiment reflected across the reviews is one of anger and dissatisfaction. Reviewers consistently describe their experiences as fraudulent or negligent, with specific complaints regarding unprofessional behavior, incomplete work, and significant overcharging. A key point of frustration is the inconsistency in communication and service expectations, particularly regarding the involveme... Read more

The primary sentiment reflected across the reviews is one of anger and dissatisfaction. Reviewers consistently describe their experiences as fraudulent or negligent, with specific complaints regarding unprofessional behavior, incomplete work, and significant overcharging. A key point of frustration is the inconsistency in communication and service expectations, particularly regarding the involvement of contractors and additional charges that were not made clear upfront. Additionally, a recurring theme is the perceived lack of accountability from Al Bell, with many customers noting that attempts to contact him for resolution were met with silence or further complications. This has led to feelings of betrayal, as clients trusted the initial representation of services to be effective and honest. The frustration grows with the need for further repairs and the financial burden of having hired a service that did not deliver on its promises. Overall, the common findings suggest a significant disconnect between customer expectations and the actual service delivery, pointing to a systemic issue within the company's operations, particularly concerning the competence of subcontractors and overall customer service. The negative sentiment is consolidated by references to ongoing issues with plumbing that remain unresolved, reinforcing the belief that the company does not fulfill its obligations to its clients. Read less