Cregger Plumbing Heating & Cooling

The reviews showcase several strengths and weaknesses of Cregger Plumbing Heating & Cooling. The responsiveness of the company is a recurring theme; many reviewers noted how quickly technicians were dispatched to their locations, often allowing for same-day service. Customers frequently praised individual technicians for their politeness, knowledge, and thorough work, with standout mentions for em... Read more

The reviews showcase several strengths and weaknesses of Cregger Plumbing Heating & Cooling. The responsiveness of the company is a recurring theme; many reviewers noted how quickly technicians were dispatched to their locations, often allowing for same-day service. Customers frequently praised individual technicians for their politeness, knowledge, and thorough work, with standout mentions for employees such as Colin and Kody. However, a significant number of reviews also highlighted dissatisfaction primarily due to pricing concerns. Customers remarked that services they expected would be relatively inexpensive turned out to be considerably more expensive than initial estimates or prior experiences. Instances of being charged high amounts for basic services or replacement parts prompted several users to express that they would seek alternatives in the future. The trend of upselling was also mentioned, with some customers feeling pressured to purchase additional services or repairs that they did not believe were necessary. Another concerning aspect is the inconsistency in customer service, particularly in communication and follow-through. Reviews mentioned issues with scheduling, such as no-shows or last-minute cancellations without proper notice. One review noted an episode where technicians arrived late or without notifying the customer, leading to frustration. Furthermore, there were a few negative experiences that escalated, with customers feeling their grievances weren't adequately addressed. Some reviewers described unpleasant interactions with the service team regarding their dissatisfaction, which tarnished the overall experience. The responsiveness of the ownership in resolving issues was mentioned positively in review updates, indicating that there is an effort to maintain customer satisfaction, albeit sometimes after a problem has already arisen. In conclusion, while Cregger Plumbing Heating & Cooling demonstrates a solid base of professional and competent service, the company faces challenges in consistently meeting customer expectations across pricing, upselling practices, and communication, which they may need to address to improve their overall reputation. Read less