CGC Water Treatment & Plumbing - Kinetico

The reviews illustrate a dual nature of customer experiences with CGC Water Treatment & Plumbing - Kinetico. On one hand, many customers appreciate the effectiveness and quality of the water systems, noting positive changes in their water quality and overall satisfaction with the products. Positive comments highlighted the installation process, the enthusiasm of sales staff, and a general feeling ... Read more

The reviews illustrate a dual nature of customer experiences with CGC Water Treatment & Plumbing - Kinetico. On one hand, many customers appreciate the effectiveness and quality of the water systems, noting positive changes in their water quality and overall satisfaction with the products. Positive comments highlighted the installation process, the enthusiasm of sales staff, and a general feeling of being well taken care of during the initial sales phase. Additionally, some customers emphasized the long-term reliability of their systems, mentioning that older installations continued to function well. Conversely, a concerning trend emerges from a significant number of reviews criticizing the company's customer service. Many customers experienced delays in service response and were frustrated by unfulfilled promises for timely repairs or maintenance. Specific incidents included long wait times for service appointments, unhelpful customer service interactions, and a lack of empathy from staff when issues arose. Some reviewers mentioned feeling misled about service fees and contract terms, leading to financial grievances and the impression that the company does not prioritize customer relations effectively. The disparity in experiences suggests that while CGC Water Treatment & Plumbing - Kinetico may provide quality water treatment solutions, there is a need for improvement in their customer service processes. Responsive communication and support appear to be significant areas that could bolster customer satisfaction and loyalty. Strengthening these aspects may help the company mitigate the negative impacts of unsatisfactory experiences shared by customers, promoting a more consistently positive brand image. Read less