Overview of Company Customer Sentiment Analysis in January
Carter's Plumbing of Bloomfield Hills has received a mixed bag of reviews over the past month. Many customers praised the professionalism, punctuality, and knowledge of their technicians, particularly highlighting individual employees like Brandon and Michael for their services. However, a significant number of reviews expressed dissatisfaction regarding pricing practices, perceived lack of transp... Read more
Carter's Plumbing of Bloomfield Hills has received a mixed bag of reviews over the past month. Many customers praised the professionalism, punctuality, and knowledge of their technicians, particularly highlighting individual employees like Brandon and Michael for their services. However, a significant number of reviews expressed dissatisfaction regarding pricing practices, perceived lack of transparency, and issues related to installation. Several customers reported exorbitant costs for relatively straightforward jobs, feeling that they were subjected to upselling tactics and poor communication regarding service fees. Complaints about the refusal to address faulty installations and a general sense of distrust contributed to negative sentiments. Overall, while some had positive experiences, a concerning number of reviews reflect frustrations about billing practices and service quality, leading to a polarized overall sentiment. Read less