Burton’s Plumbing & Heating

Burton's Plumbing scores strongly on professionalism and experience, with dozens of reviewers explicitly praising punctuality, friendliness, technical knowledge, and thoroughness across a wide range of plumbing jobs spanning many years. Project completion is generally solid, with most jobs described as finished correctly and in a timely manner, though there are notable exceptions including one ins... Read more

Burton's Plumbing scores strongly on professionalism and experience, with dozens of reviewers explicitly praising punctuality, friendliness, technical knowledge, and thoroughness across a wide range of plumbing jobs spanning many years. Project completion is generally solid, with most jobs described as finished correctly and in a timely manner, though there are notable exceptions including one instance of a no-show without callback, a botched toilet installation requiring multiple visits, and a drain job that failed to resolve the issue and then demanded full payment again for a redo. Pricing is the weakest dimension and the most consistently flagged concern: multiple negative reviews cite unexpectedly high bills, lack of upfront estimates, a trip charge that does not apply toward labor, and prices that reviewers confirmed were above market rate after comparison shopping — this meaningfully drags the overall score down. The large volume of reviews spanning over a decade provides high statistical confidence, though the recency skew toward 2025 reviews is positive and the older negative reviews may reflect past practices. Read less