Bisaga Plumbing & Heating

From the reviews, it is clear that Bisaga Plumbing & Heating has garnered both critical and favorable feedback from customers. The negative review reflects a severe disappointment, primarily due to perceived poor communication and service reliability. The customer expressed frustration at being charged for an unhelpful visit, suggesting a lack of transparency or effectiveness in their initial serv... Read more

From the reviews, it is clear that Bisaga Plumbing & Heating has garnered both critical and favorable feedback from customers. The negative review reflects a severe disappointment, primarily due to perceived poor communication and service reliability. The customer expressed frustration at being charged for an unhelpful visit, suggesting a lack of transparency or effectiveness in their initial service assessment. This review warns potential clients about the company's failure to honor appointments and poor responsiveness to follow-up inquiries. Conversely, the positive review highlights a starkly different experience. The reviewer emphasizes the company's rich history and expertise in boiler services, commending their swift response and fair pricing. This user felt satisfied with the repair services provided, indicating a high level of customer care and professionalism. Common findings from these reviews indicate a potential inconsistency in service delivery. While some customers report effective and prompt service, others seem to encounter significant issues that lead to dissatisfaction. The company may benefit from addressing communication lapses and ensuring appointment adherence to mitigate negative experiences. Overall, while there are instances of commendable service, the contrasting reviews highlight a need for improvement in consistency to enhance customer satisfaction. Read less