Affordable Heating Cooling & Plumbing

The sentiment surrounding Affordable Heating Cooling & Plumbing is mixed, with a range of experiences noted among customers. While some clients commend the quality of service, professionalism, and efficiency of the staff, others express frustration regarding communication and pricing. A recurring theme is the perceived unreliability in appointment scheduling and follow-ups, with several customers ... Read more

The sentiment surrounding Affordable Heating Cooling & Plumbing is mixed, with a range of experiences noted among customers. While some clients commend the quality of service, professionalism, and efficiency of the staff, others express frustration regarding communication and pricing. A recurring theme is the perceived unreliability in appointment scheduling and follow-ups, with several customers feeling undervalued due to delayed responses and high costs associated with basic services. Overall, while there exists a loyal customer base, serious concerns about dependability and perceived value may deter potential clients. Detailed Sentiment Analysis and Findings The reviews highlight several common sentiments and findings regarding Affordable Heating Cooling & Plumbing:Quality of Service: Many customers praise the quality of work performed by Affordable Heating Cooling & Plumbing. They note the professionalism and commitment of the employees, suggesting that when service is rendered, it is typically of high caliber. A long-term customer expresses satisfaction with the company's consistent maintenance and repair service over the years.Communication Challenges: A significant issue raised is poor communication, particularly concerning follow-up from staff. One customer mentioned waiting over a month and a half to hear back from a service manager, despite multiple attempts to reach out. This has led to feelings of frustration among clients who felt their needs were not prioritized or addressed promptly.Reliability Issues: Reviewers reported problems with appointment scheduling and reliability. Instances of technicians arriving late or not showing up at all were described. One customer specifically remarked on a missed appointment without notification, which contributed to negative perceptions of dependability for the company.Pricing Concerns: There are consistent complaints regarding the pricing of services. Several reviews indicate that customers felt the costs were overly high compared to competitors. Specific examples are given, such as exorbitant hourly rates and charges for simple tasks, leading some to question the company Read less