Overview of Company Customer Sentiment Analysis in May
The reviews for this contractor paint an overwhelmingly negative picture across nearly every dimension. Professionalism is the most heavily evidenced dimension and is catastrophically poor — reviews describe rude, aggressive, and dishonest behavior from both a technician and the owner himself, as well as a dangerous driving incident. Project completion is also severely undermined by accounts of ... Read more
The reviews for this contractor paint an overwhelmingly negative picture across nearly every dimension. Professionalism is the most heavily evidenced dimension and is catastrophically poor — reviews describe rude, aggressive, and dishonest behavior from both a technician and the owner himself, as well as a dangerous driving incident. Project completion is also severely undermined by accounts of work never being finished, a wrong-sized unit being installed, and a worker walking off a job mid-call. Experience scores are dragged down by a detailed account of a costly, technically incorrect HVAC installation that caused long-term equipment damage. The single positive review (same-day service, friendly tech) is an outlier from 2021 and lacks enough detail to meaningfully offset the pattern of serious complaints. Read less