Chris

Positive Experiences: A subset of reviews illustrates gratifying experiences, particularly in terms of responsiveness, affordability, and professionalism. Specific employees, like Eddie and Dawson, were highlighted for their kind demeanor and thorough explanations during plumbing jobs. Customers noted that Chris and his team were quick to address severe plumbing problems, providing timely and effe... Read more

Positive Experiences: A subset of reviews illustrates gratifying experiences, particularly in terms of responsiveness, affordability, and professionalism. Specific employees, like Eddie and Dawson, were highlighted for their kind demeanor and thorough explanations during plumbing jobs. Customers noted that Chris and his team were quick to address severe plumbing problems, providing timely and effective solutions at competitive rates. The company was praised for a successful sewer line replacement, where the work was completed within the same day, leaving customers satisfied.Negative Experiences: Conversely, there are multiple complaints about customer service issues. Notably, some customers expressed deep frustration over canceled appointments or lack of attendance, with one customer experiencing a no-show and another reporting missed follow-ups after a service job. Reviews also mention poor communication, with some customers feeling that their calls were ignored and commitments were not adhered to, such as delays in completing bathroom remodels. There are also claims that unresolved issues remained after service, leading customers to seek help from alternative companies.Inconsistent Reliability: The juxtaposition of reviews indicates that while some customers had excellent and smooth interactions with CSI, others experienced serious dissatisfaction due to reliability issues. The inconsistent quality in service delivery consequently affects the overall reputation of the company.Customer Loyalty & Recommendations: Notably, the positive reviewers showed considerable loyalty, stating they would highly recommend the business for plumbing needs, highlighting their willingness to return for future services. On the other hand, negative experiences likely discouraged further use of the services for dissatisfied clients, emphasizing the importance of consistent service quality. In summary, while Chris Read less