AW Crooks Plumbing, Heating & Cooling

The reviews collected over the last month reflect significant discontent among customers, particularly surrounding the following key areas:Quality of Service: A number of reviews indicate that the quality of work performed is below customer expectations. For instance, multiple customers recounted cases where plumbing issues were either inadequately addressed or reappeared shortly after repairs. On... Read more

The reviews collected over the last month reflect significant discontent among customers, particularly surrounding the following key areas:Quality of Service: A number of reviews indicate that the quality of work performed is below customer expectations. For instance, multiple customers recounted cases where plumbing issues were either inadequately addressed or reappeared shortly after repairs. One reviewer recounted having to replace an entire toilet after initial repair work caused damage, which speaks to a lack of thoroughness in service.Customer Service: The sentiment regarding customer service is overwhelmingly negative. Instances of missed appointments without communication, inadequate responses to service disputes, and rude behavior from staff have been reported. Customers repeatedly express feelings of being undervalued, including examples of employees arguing with customers or refusing service based on clerical errors.Communication Issues: Many reviewers noted poor communication as a recurring theme. Issues included failure to notify customers of scheduling conflicts, vague service explanations, and unexpected additional charges that were not disclosed upfront. This lack of transparency has caused frustration and distrust towards the company.Pricing Concerns: Customers also reported dissatisfaction with pricing practices, often describing quotes that seemed reasonable at first glance but resulted in substantial additional costs once work began. Specific complaints were made regarding surprise charges making the total costs far exceed initial estimates, leading to feelings of being misled.Positive Reviews: Despite these complaints, some customers did report positive experiences, particularly emphasizing the promptness of service and professionalism of certain staff members. These few positive remarks included satisfaction concerning specific installations and recommendations from satisfied customers, showcasing that while issues are prevalent, not all experiences are negative. Overall, the reviews point to significant areas of improvement needed within AW Crooks Plumbing, Heating & Cooling, particularly in their customer service practices, communication standards, and quality control on repairs to foster a more trustworthy and reliable reputation. Read less