Washtenaw Plumbing & Heating

Washtenaw Plumbing & Heating demonstrates strong overall performance with a WW Score of 82.3. The company excels in professionalism (86.0), with consistent praise for punctuality, communication, politeness, and responsiveness across 52 reviews. Experience scores well at 84.0 based on 35 mentions highlighting technical knowledge and quality workmanship. Project completion (78.0) is solid but slight... Read more

Washtenaw Plumbing & Heating demonstrates strong overall performance with a WW Score of 82.3. The company excels in professionalism (86.0), with consistent praise for punctuality, communication, politeness, and responsiveness across 52 reviews. Experience scores well at 84.0 based on 35 mentions highlighting technical knowledge and quality workmanship. Project completion (78.0) is solid but slightly lower due to two significant negative incidents involving incomplete work and follow-up failures. Pricing is fairly valued at 82.0 across 18 mentions, with customers consistently noting fair and reasonable rates. The score is tempered by three serious negative reviews from 2016-2019 documenting poor workmanship, lack of follow-up, and customer service failures, though the overwhelming majority of recent reviews (2023-2025) are highly positive. Read less