Overview of Company Customer Sentiment Analysis in May
R&R Sewer and Drain receives strong marks for professionalism, with multiple reviewers explicitly praising friendliness, responsiveness, and timely arrival across six separate reviews. Experience scores well too, with several reviewers noting the team's ability to solve problems other plumbers refused to tackle, particularly around well and septic systems in older homes. Project completion is gene... Read more
R&R Sewer and Drain receives strong marks for professionalism, with multiple reviewers explicitly praising friendliness, responsiveness, and timely arrival across six separate reviews. Experience scores well too, with several reviewers noting the team's ability to solve problems other plumbers refused to tackle, particularly around well and septic systems in older homes. Project completion is generally positive but is tempered by one notable negative review in which a drain backed up within five weeks of service and the company offered no warranty or goodwill remedy, which directly impacts the completion and reliability dimension. Pricing is mixed — most reviewers describe the cost as affordable or reasonable, but the same negative reviewer felt $85 for a short-term fix with no warranty was poor value. The overall score reflects a contractor with genuine strengths but a documented follow-through failure that cannot be ignored. Read less