Olde Towne Plumbing

Olde Towne Plumbing earns strong marks for technical skill and workmanship, with numerous reviewers praising knowledgeable plumbers who solved difficult problems and completed complex jobs efficiently. Professionalism scores are tempered by a recurring and notable pattern of unanswered phone calls, unreturned voicemails, and at least two instances of missed appointments — issues that span multip... Read more

Olde Towne Plumbing earns strong marks for technical skill and workmanship, with numerous reviewers praising knowledgeable plumbers who solved difficult problems and completed complex jobs efficiently. Professionalism scores are tempered by a recurring and notable pattern of unanswered phone calls, unreturned voicemails, and at least two instances of missed appointments — issues that span multiple years and represent a meaningful reliability concern. Pricing is generally viewed as fair or reasonable by most reviewers, but is pulled down by a few credible complaints about non-transparent billing practices, charging for parts-retrieval time, and an unexplained $75 travel fee for a return visit. Project completion is solid overall, but is dinged by one abandoned job allegation, one instance where a repair failed shortly after completion, and one case where follow-up inspection work required persistent chasing by the customer. The score reflects a genuinely capable plumbing company with a loyal customer base, held back by inconsistent office communication and occasional billing transparency issues. Read less