Olde Towne Plumbing

In the last month, reviews for Olde Towne Plumbing have shown a generally favorable reaction from customers, with several praising the company's ability to deliver quality plumbing solutions in a timely manner. Positive reviewers often noted how quickly technicians arrived for appointments, underscoring a strong reputation for responsiveness. Many customers, like Mike and those who mentioned Dan, ... Read more

In the last month, reviews for Olde Towne Plumbing have shown a generally favorable reaction from customers, with several praising the company's ability to deliver quality plumbing solutions in a timely manner. Positive reviewers often noted how quickly technicians arrived for appointments, underscoring a strong reputation for responsiveness. Many customers, like Mike and those who mentioned Dan, have highlighted the personalized service and attention to detail provided by technicians, building a sense of trust and satisfaction. Many customers mentioned the professionalism and friendliness of the staff, asserting that the plumbers exhibit a high level of competence. This aspect is crucial in establishing long-term customer relationships, and it appears Olde Towne Plumbing has succeeded in creating a largely positive rapport. However, several reviews contain criticisms primarily focused on scheduling and billing practices. A few customers reported issues with missed appointments and a lack of proactive communication from the company's office staff. Instances of unprofessional behavior were also mentioned, with some reviewers expressing dissatisfaction with billing transparency, particularly in situations where multiple technicians were involved. The discrepancy in pricing and unclear billing caused frustration for some, leading to a perception of a lack of transparency. In summary, while Olde Towne Plumbing is recognized for high-quality work and exceptional service, there appears to be a need for improved communication regarding scheduling and billing matters. Addressing these issues might help enhance customer experience and satisfaction, reinforcing their reputation in the community. Read less