Meier Plumbing

Benjamin Franklin Plumbing of Ann Arbor receives overwhelmingly positive feedback on professionalism, with dozens of reviews praising punctuality, communication, friendliness, and responsiveness — this is the strongest and most consistently evidenced dimension. Pricing is generally viewed as fair or better, with one reviewer saving $800 versus a competitor and another noting a charge under the q... Read more

Benjamin Franklin Plumbing of Ann Arbor receives overwhelmingly positive feedback on professionalism, with dozens of reviews praising punctuality, communication, friendliness, and responsiveness — this is the strongest and most consistently evidenced dimension. Pricing is generally viewed as fair or better, with one reviewer saving $800 versus a competitor and another noting a charge under the quoted amount; however, one reviewer explicitly called pricing 'a little steep,' and two older reviews describe serious integrity failures involving unpaid damages and an unresponsive plumber, which meaningfully drag down pricing and project completion confidence. Project completion scores are solid for recent reviews but are tempered by two significant negative reviews — one from 2021 describing abandoned callbacks and sewer gas issues, and one from 2016 describing a flood caused during a job with no financial follow-through. The negative reviews are older and may not reflect current operations, but they cannot be ignored as they describe serious workmanship and accountability failures. Read less