Master Services Plumbing

The reviews reflect two distinct customer experiences with Master Services Plumbing.Positive Feedback: - The review commending the company emphasizes the professionalism and expertise of the team, likening their work ethic to that of "surgeons." The customer expresses gratitude for resolving significant drainage and piping issues and is pleased with the end results, indicating a strong likeliho... Read more

The reviews reflect two distinct customer experiences with Master Services Plumbing.Positive Feedback: - The review commending the company emphasizes the professionalism and expertise of the team, likening their work ethic to that of "surgeons." The customer expresses gratitude for resolving significant drainage and piping issues and is pleased with the end results, indicating a strong likelihood of repeat business. This aligns with a notable appreciation for technical proficiency and thorough work.Negative Feedback: - In stark contrast, a second review outlines a frustrating experience in obtaining timely service. Issues of poor communication are highlighted, with a notable delay in response times for estimates and subsequent service availability. The customer feels dismissed, ultimately deeming the initial interactions as a "waste of time." - Another review outlines severe dissatisfaction with customer service, spotlighting unprofessional behavior manifested as price gouging, lateness to appointments, and a lack of completed work. The reviewer felt compelled to negotiate for service completion, which diminishes trust and overall customer satisfaction. Common findings suggest a division in service quality Read less