Mango Plumbing

The reviews indicate a sharp divide in customer experience with Mango Plumbing. Positive sentiments were centered around specific employees like Russ and Jason, highlighting their thoroughness, friendliness, and ability to complete jobs efficiently. Customers shared gratitude for the helpfulness and expertise of these plumbers, with many noting prior relationships with the company built on satisfa... Read more

The reviews indicate a sharp divide in customer experience with Mango Plumbing. Positive sentiments were centered around specific employees like Russ and Jason, highlighting their thoroughness, friendliness, and ability to complete jobs efficiently. Customers shared gratitude for the helpfulness and expertise of these plumbers, with many noting prior relationships with the company built on satisfactory past experiences. On the negative side, numerous reviews detailed experiences of unprofessionalism, particularly regarding communication and follow-up. Multiple customers recounted instances where they felt ignored or undervalued, such as delays in receiving estimates or unreturned phone calls. Issues of unexpected costs emerged frequently, with one customer noting a significant increase in their bill from an initial quote, leading to feelings of being taken advantage of. Additionally, there were specific complaints about the quality of work and the handling of repairs. Customers expressed frustration over incomplete or inadequate services, especially concerning leak diagnostics and the handling of fixtures. The emotional impact on customers, especially those facing financial strain, was also highlighted in one poignant review, where a service that didn't resolve an issue led to further distress for a customer in a challenging situation. In summary, while Mango Plumbing has a core group of loyal customers praising specific staff and general service reliability, significant room for improvement exists in communication, transparency of costs, and consistency in service quality. Recommendations to potential customers would be to conduct due diligence and seek specific feedback on staff and services prior to hiring. Read less