Fortified Plumbing and Drain

Within the reviews, a clear dichotomy exists between satisfied and dissatisfied customers. Customers who had positive experiences often mention the professionalism of the staff, effective communication during the job, and the thoroughness with which work was completed. For example, one reviewer highlights the crew's politeness and ability to explain their process clearly, ultimately expressing gra... Read more

Within the reviews, a clear dichotomy exists between satisfied and dissatisfied customers. Customers who had positive experiences often mention the professionalism of the staff, effective communication during the job, and the thoroughness with which work was completed. For example, one reviewer highlights the crew's politeness and ability to explain their process clearly, ultimately expressing gratitude for how well the job was managed, especially after a stressful situation caused by plumbing issues. On the other hand, critical reviews pinpoint significant erosion in customer satisfaction owing to communication breakdowns and ineffective service. One reviewer recounts a frustrating experience where Fortified Plumbing failed to resolve their drain issue, resulting in additional expenses and lost time. Similarly, another customer reported dissatisfaction with the diagnosis and resolution of a sump pump issue, which led to them paying for a replacement that eventually turned out to be unnecessary, further contributing to their discontent. Overall, the common findings suggest that while Fortified Plumbing and Drain has the potential to provide quality service, they must improve on timely communication and ensure that all repairs are correctly diagnosed to maintain customer trust. Their approach in handling larger plumbing jobs is commendable and lauded by many; however, the patterns of miscommunication and inadequate follow-through noted in negative reviews can significantly tarnish their reputation and lead to lost customers. Properly addressing these shortcomings could help elevate their overall service quality beyond the commendable aspects already demonstrated. Read less