Fenton Mechanical

The reviews for Fenton Mechanical paint a picture of a company with a mix of commendable service and significant shortcomings. Positive feedback centers around several key themes:Responsiveness and Efficiency: Multiple customers appreciated the expedited service, noting that the company often responds quickly, even for urgent needs like leaks. For instance, one review mentioned that a plumber ar... Read more

The reviews for Fenton Mechanical paint a picture of a company with a mix of commendable service and significant shortcomings. Positive feedback centers around several key themes:Responsiveness and Efficiency: Multiple customers appreciated the expedited service, noting that the company often responds quickly, even for urgent needs like leaks. For instance, one review mentioned that a plumber arrived the same day to address a leak behind the tub.Professionalism and Quality: Several reviewers expressed satisfaction with the quality of the work performed, emphasizing the professionalism of the staff and the affordability of services. A particular review praised Ed for going above and beyond during a bathtub and shower replacement, showcasing dedication to customer satisfaction.Repeat Business: Some customers who have used Fenton Mechanical on multiple occasions reflect a consistent positive experience, underscoring trust in the company's services. However, the negative reviews reveal serious concerns that affect the company's overall standing:Unreliable Service: Several customers reported dissatisfaction with the reliability of appointments. Instances of no-shows without communication have eroded trust, leading to strong negative sentiments about the company's dependability.Professionalism Issues: Criticism emerged regarding the attitude of some technicians, with particular mentions of unprofessional behavior in the face of complications during work. This reflects a need for improved training and customer interaction protocols.Service Execution Problems: Some reviews point to inefficiencies in the execution of jobs, where technicians wasted time on preliminary checks instead of addressing the core issue promptly.Moral and Ethical Concerns: A particularly damaging review accused the owner of refusing to pay for services rendered to a local business, calling into question the company's ethical practices and potentially impacting its reputation negatively. In conclusion, while Fenton Mechanical has established a loyal customer base and has been able to meet certain expectations effectively, the reoccurrence of negative experiences, especially related to reliability and professionalism, suggests that they need to address these critical areas to create a more consistently positive customer experience. Read less