Edwards Sewer & Drain Cleaning

The provided reviews reveal several recurring issues that have negatively impacted customer satisfaction at Edwards Sewer & Drain Cleaning:Communication Breakdown: A prominent concern in the reviews is the lack of communication. One reviewer mentioned waiting for a technician who was late and not being informed about the delay until they reached out. This indicates a failure in proactive customer ... Read more

The provided reviews reveal several recurring issues that have negatively impacted customer satisfaction at Edwards Sewer & Drain Cleaning:Communication Breakdown: A prominent concern in the reviews is the lack of communication. One reviewer mentioned waiting for a technician who was late and not being informed about the delay until they reached out. This indicates a failure in proactive customer service and could lead to customer frustration, especially when taking time off work for scheduled appointments.Unprofessionalism: Multiple reviewers described their experiences with the employees as unprofessional. Comments highlighted rude interactions with technicians as well as a dismissive attitude toward customer concerns. This perception of unprofessional conduct can severely damage a company's reputation, as customer service is critical in service-oriented industries.Incompetence in Technical Knowledge: One review specifically pointed out the technician's lack of knowledge regarding a Bosch tankless water heater, suggesting that the technician may not have been adequately trained or equipped to address the customer Read less