Edwards Plumbing & Heating Inc

Edwards Plumbing & Heating demonstrates strong technical expertise and professionalism from individual technicians, with many reviews praising specific plumbers by name for their knowledge, courtesy, and work quality. However, the company is significantly undermined by pervasive pricing complaints—appearing in over 30% of reviews—with customers consistently reporting charges 2-3x higher than c... Read more

Edwards Plumbing & Heating demonstrates strong technical expertise and professionalism from individual technicians, with many reviews praising specific plumbers by name for their knowledge, courtesy, and work quality. However, the company is significantly undermined by pervasive pricing complaints—appearing in over 30% of reviews—with customers consistently reporting charges 2-3x higher than competitors for identical work. Project completion shows mixed results with recurring scheduling failures, no-shows, and follow-up issues. The company exhibits a stark quality variance: excellent individual technician performance contrasts sharply with systemic office/management problems including poor communication, billing disputes, and unresponsiveness to customer concerns. Read less