Edwards Plumbing & Heating Inc

The reviews highlight several recurring themes that illustrate the overall sentiment towards Edwards Plumbing & Heating Inc.High Pricing: Many customers expressed frustration regarding the company's pricing structure, often describing charges as exorbitant or misleading. Instances where customers felt coerced into paying higher prices during emergencies are prevalent. For example, one reviewer not... Read more

The reviews highlight several recurring themes that illustrate the overall sentiment towards Edwards Plumbing & Heating Inc.High Pricing: Many customers expressed frustration regarding the company's pricing structure, often describing charges as exorbitant or misleading. Instances where customers felt coerced into paying higher prices during emergencies are prevalent. For example, one reviewer noted that they were charged double for a water heater replacement, attributing this to being in a vulnerable situation.Unprofessional Behavior: Reviews frequently mention unprofessionalism from technicians. Specific complaints include a lack of competence, with references to young technicians who appeared inexperienced. One reviewer recounted that their technicians were dismissive and failed to provide adequate service, while others described extensive damage resulting from their work.Poor Communication and Follow-Up: Customers reported significant issues with communication, including a lack of clarity around pricing and a failure to receive promised follow-ups or receipts. One reviewer illustrated this by detailing how they never received a receipt after paying, leading to further confusion regarding outstanding invoices. Poor customer service was also noted during interactions with office staff, where some felt dismissed or unacknowledged.Mixed Positive Experiences: Despite the overwhelming negativity, a small number of reviews did mention satisfactory experiences, especially regarding specific technicians who provided quality service and good communication. For example, one review noted a positive encounter with a technician named Mark, who was helpful and communicative.Accountability and Remorse: Some reviews showed that the owner took personal responsibility for mishaps, which is a positive note among the negative feedback. A customer noted that the owner reached out after a service call to apologize for an initial misquote and offered a better price, reflecting an effort to correct the company's mistakes. In summary, while there are isolated positive interactions, the prevailing tone of the reviews reflects a need for substantial improvement in service quality, transparency, and professional conduct at Edwards Plumbing & Heating Inc. The common findings suggest that customers are wary and recommend seeking other options before hiring this company. Read less