Edwards Plumbing and Heating of Ann Arbor

Edwards Plumbing & Heating demonstrates significant and consistent problems across multiple dimensions. Professionalism is severely compromised by repeated no-shows, failure to return calls, poor communication, and unprofessional behavior on-site (stomping, complaining, refusing customer input). Project completion is undermined by incomplete repairs that fail within days, abandoned callbacks, and ... Read more

Edwards Plumbing & Heating demonstrates significant and consistent problems across multiple dimensions. Professionalism is severely compromised by repeated no-shows, failure to return calls, poor communication, and unprofessional behavior on-site (stomping, complaining, refusing customer input). Project completion is undermined by incomplete repairs that fail within days, abandoned callbacks, and lack of follow-through on promised estimates. Pricing concerns are evident in high costs ($6500–$6656 for similar work), lack of transparency, difficulty obtaining receipts, and apparent overcharging compared to competitors. While individual technicians (Jamie, Will) occasionally demonstrate competence and courtesy, systemic management failures and poor service delivery dominate the review record. Most reviews are 4+ years old, but the pattern of complaints is consistent and severe. Read less