Edwards Plumbing and Heating of Ann Arbor

The reviews depict a stark contrast between the service provided by individual technicians and the overall management and reliability of Edwards Plumbing and Heating as a company. Here are the key points identified in the sentiment analysis:Technician Performance: Several reviews commend the service received from specific technicians like Jamie and Will. These individuals are praised for their pun... Read more

The reviews depict a stark contrast between the service provided by individual technicians and the overall management and reliability of Edwards Plumbing and Heating as a company. Here are the key points identified in the sentiment analysis:Technician Performance: Several reviews commend the service received from specific technicians like Jamie and Will. These individuals are praised for their punctuality, professionalism, and thorough explanation of problems. The technician's performance often stood out as the only positive aspect of clients' experiences.Communication and Scheduling Issues: A recurring theme is the poor communication from the office staff. Multiple reviewers noted instances where promised callbacks never occurred, scheduled appointments were missed without notice, and a general lack of organization in managing service appointments. This disconnect has led to considerable frustration among clients.Service Effectiveness: While a few clients received satisfactory repairs, many reported that the problems they faced were not resolved effectively. Several instances were shared where plumbing issues reoccurred shortly after service. This led to calls for additional repairs from other companies, which were often more effective.Customer Service and Follow-up: A significant number of reviews expressed disappointment in the customer service provided after the initial service. Clients shared that their attempts to reach out for further assistance or complaints were ignored, with no follow-up from management despite promises made during calls.Cost Concerns: Customers generally felt that the prices charged by Edwards Plumbing and Heating were excessively high relative to the value and quality of service received. Complaints about receiving expensive quotes, without satisfactory work, contributed to negative perceptions of the company Read less