Associated Plumbing & Sewer Service

Associated Plumbing has a loyal long-term customer base and many reviewers praise individual technicians like Mark, James, and Jim for being skilled, courteous, and efficient. However, a significant and recurring pattern of serious complaints drags down every dimension: multiple reviewers describe being charged service call fees ($133–$150) with no work performed, receiving no follow-up estimate... Read more

Associated Plumbing has a loyal long-term customer base and many reviewers praise individual technicians like Mark, James, and Jim for being skilled, courteous, and efficient. However, a significant and recurring pattern of serious complaints drags down every dimension: multiple reviewers describe being charged service call fees ($133–$150) with no work performed, receiving no follow-up estimates after promised callbacks, and experiencing price changes without prior approval. Pricing is the weakest dimension, with multiple explicit complaints about hidden charges, price gouging, and quotes that doubled without customer consent. Project completion is also notably impacted by several reviews describing abandoned assessments and unkept promises to deliver estimates. Professionalism scores moderately due to a split between genuinely positive technician interactions and documented failures in communication, responsiveness, and business integrity at the management level. Read less