Associated Plumbing & Sewer Service

The reviews depict a dichotomy in customer experiences with Associated Plumbing & Sewer Service. On one side, several customers have praised the company for its professionalism, promptness, and ability to resolve plumbing issues effectively. These positive experiences often note that technicians provided good advice and completed tasks efficiently. Conversely, a troubling trend emerges in the neg... Read more

The reviews depict a dichotomy in customer experiences with Associated Plumbing & Sewer Service. On one side, several customers have praised the company for its professionalism, promptness, and ability to resolve plumbing issues effectively. These positive experiences often note that technicians provided good advice and completed tasks efficiently. Conversely, a troubling trend emerges in the negative reviews, where customers report significant dissatisfaction with communication and perceived honesty. Multiple users experienced difficulties in reaching the company, with some indicating a lack of follow-up on service requests. Issues with billing practices also surfaced, with several customers citing unexpected high charges for services that they felt were not adequately rendered or required further work. Specific points of dissatisfaction included: - Communication Issues: Customers frequently mentioned difficulties in reaching the company, including unreturned calls and delays in service response, which contributed to their frustrations, particularly in emergency situations. - High Prices and Perceived Overcharging: Several reviews described experiences where individuals felt they were charged excessively for services provided, leading to feelings of being scammed. Some indicated that alternative service providers offered much lower rates for similar or better quality work. - Inconsistent Quality of Service: While some customers reported satisfying repairs, others mentioned instances of inadequate service, such as failing to fully assess problems or misdiagnosing plumbing issues. - Mixed Interactions with Staff: Although many found technicians to be friendly and professional, some noted experiences where they felt disrespected or dismissed, impacting their overall perception of the company. Overall, while Associated Plumbing & Sewer Service is perceived positively by a segment of its clientele, recurring themes of poor communication, high prices, and unreliable service emerge from the reviews, significantly affecting customer sentiment and leading to recommendations against the company in certain cases. Read less