Overview of Company Customer Sentiment Analysis in May
This contractor's review profile is dominated by serious negative experiences across nearly every dimension. Professionalism is severely damaged by a disturbing safety incident involving a technician entering rooms without permission, compounded by the company's admission that this was not the first such complaint — a major red flag. Project completion scores are dragged down by multiple account... Read more
This contractor's review profile is dominated by serious negative experiences across nearly every dimension. Professionalism is severely damaged by a disturbing safety incident involving a technician entering rooms without permission, compounded by the company's admission that this was not the first such complaint — a major red flag. Project completion scores are dragged down by multiple accounts of failed or incomplete repairs, including an A/C unit that stopped working 11 days after installation and a furnace flooding incident that led to legal action. Pricing concerns are significant, with one reviewer documenting a $1,000+ quote for a part available for $325, and another facing a $1,000 repair bill on a unit not under warranty. A small number of positive reviews do exist — praising specific technicians like Alex and Tim for their knowledge and communication — but these are insufficient to offset the volume and severity of the negative accounts, and most positive reviews are from 2017 or earlier. Read less