911 Restoration of Metro Detroit

The review set for 911 Restoration of Metro Detroit is overwhelmingly negative across all four scored dimensions. Professionalism is severely damaged by multiple accounts of unresponsiveness, phone calls being ignored, and dismissive attitudes once payment was received. Project completion is a critical failure point, with two separate reviewers explicitly describing work that was left incomplete, ... Read more

The review set for 911 Restoration of Metro Detroit is overwhelmingly negative across all four scored dimensions. Professionalism is severely damaged by multiple accounts of unresponsiveness, phone calls being ignored, and dismissive attitudes once payment was received. Project completion is a critical failure point, with two separate reviewers explicitly describing work that was left incomplete, failed quality tests, or required a second company to redo. Pricing received the lowest score due to one detailed and serious allegation of fraudulent invoice inflation — over $9,000 charged for work estimated by independent sources at $2,000–$2,500 — along with a demand for $5,000 cash and a lien threat. The single positive review, praising a fast 20-minute response time, is the only bright spot and prevents scores from reaching zero, but it is heavily outweighed by three detailed, credible negative accounts. Read less