Overview of Company Customer Sentiment Analysis in May
Seibold Plumbing receives a critically low WW Score of 38.2, driven by severe deficiencies across all dimensions. Pricing emerges as the most damaging issue, with 7 reviews documenting overcharging, inflated quotes, and billing for travel time despite parts being on-site—practices that appear systematic. Project completion is equally problematic, with multiple customers reporting incomplete work... Read more
Seibold Plumbing receives a critically low WW Score of 38.2, driven by severe deficiencies across all dimensions. Pricing emerges as the most damaging issue, with 7 reviews documenting overcharging, inflated quotes, and billing for travel time despite parts being on-site—practices that appear systematic. Project completion is equally problematic, with multiple customers reporting incomplete work, recurring failures within months, and refusals to properly finish jobs without additional charges. Professionalism scores poorly due to documented unresponsiveness, lack of urgency, unprofessional behavior (personal phone calls during work), and one allegation of retaliatory conduct toward a customer who chose a competitor. While experience shows some positive mentions of technical skill (2 reviews praise problem-solving ability), this is overwhelmed by 5 reviews detailing poor workmanship and inadequate solutions. The company's long history (15-year customer mentioned) is offset by predominantly negative recent reviews (2014–2022), with the most detailed and damaging reviews from 2017–2018. Read less