Santon Plumbing & Heating

Santon shows strong technical expertise and occasional exceptional customer service (Nick Nowak's emergency response), but is significantly hampered by inconsistent follow-up communication and serious warranty/service issues. Professionalism scores are dragged down by multiple complaints about unresponsiveness and failure to return calls. Project completion is compromised by refusal to service wor... Read more

Santon shows strong technical expertise and occasional exceptional customer service (Nick Nowak's emergency response), but is significantly hampered by inconsistent follow-up communication and serious warranty/service issues. Professionalism scores are dragged down by multiple complaints about unresponsiveness and failure to return calls. Project completion is compromised by refusal to service work beyond 1 year and abandonment of customers seeking support. Pricing concerns emerge in one major complaint about a $9k furnace replacement with no willingness to explore alternatives. The company demonstrates capability but lacks reliability in customer care and accountability. Read less