Santon Plumbing & Heating

A significant number of reviews reflect positively on specific employees, particularly Todd and Nick, highlighting their depth of knowledge, ability to address concerns, and willingness to help. Customers felt reassured with prompt service during emergencies, where quick response times are crucial. Reviews indicate that the technicians' professionalism and efficiency often converted stressful situ... Read more

A significant number of reviews reflect positively on specific employees, particularly Todd and Nick, highlighting their depth of knowledge, ability to address concerns, and willingness to help. Customers felt reassured with prompt service during emergencies, where quick response times are crucial. Reviews indicate that the technicians' professionalism and efficiency often converted stressful situations into manageable ones, leaving clients satisfied with the quality of work done. However, the negative reviews predominantly focus on communication shortcomings. Several customers expressed frustration at delayed responses or lack of follow-up from the company when issues arose, particularly in cases where urgent assistance was needed, such as heating failures in winter. One reviewer indicated that despite a lengthy service relationship, recent experiences were disappointing due to perceived negligence in addressing urgent issues or returning calls. The company Read less