Richard T Curley Plumbing & Heating

Richard T. Curley Plumbing has a strong base of long-term loyal customers who consistently praise responsiveness, technical skill, and completed work across decades of service. However, professionalism and pricing scores are meaningfully dragged down by a recurring pattern of complaints: multiple reviewers describe rude office staff, threats of legal action before bills were properly delivered, am... Read more

Richard T. Curley Plumbing has a strong base of long-term loyal customers who consistently praise responsiveness, technical skill, and completed work across decades of service. However, professionalism and pricing scores are meaningfully dragged down by a recurring pattern of complaints: multiple reviewers describe rude office staff, threats of legal action before bills were properly delivered, ambiguous and inflated invoices, and a failure to return calls. The pricing dimension in particular is split — many customers praise fair and reasonable pricing, while at least two reviewers describe feeling overcharged or blindsided by billing practices, including a late fee charged before the first bill arrived. Project completion scores well because the majority of reviewers confirm work was done quickly and thoroughly, but the billing and communication failures represent a systemic operational weakness. Overall, the technical workmanship is the company's strongest asset, while back-office conduct and billing transparency are clear liabilities. Read less